Frequently asked questions

ARK helps individuals, families, and business owners evaluate life, health, motor, travel, property, and business insurance. If you're not sure which category fits your situation, that's exactly the kind of question to bring to a first conversation.

You share a few basics through the quote form — who you are, what you'd like to cover, and how you prefer to be contacted. Broker Alan Rivera reviews your request, follows up to understand your situation, and comes back with options explained in plain language. There's no obligation attached to asking.

No. Requesting a quote and talking through your options is free. You decide if and when you're ready to move forward.

Only basic contact details and a short description of what you're looking for. ARK will never ask for government ID numbers, payment details, or medical records through this website.

Alan Rivera, ARK's insurance broker. When you reach out you're contacting Alan directly — not a call center or a sales team — and he stays your point of contact from the first question through renewals and claims.

Yes. If you already hold a policy and aren't sure what it actually covers — or whether it still fits your life — Alan can walk through it with you and explain your options.

You don't have to face the claims process alone. ARK helps you understand what your policy covers, prepare the documentation your insurer needs, and Alan stays with you through the process.

Quote requests and messages are typically answered within one business day. If your need is urgent, say so in your message and it will be prioritized.